Privacy Policy

Privacy Policy jom98 – Player Personal Data Protection

Your privacy is our priority. This document clearly explains how jom98 collects, uses, stores, and protects your personal data as a player. We are committed to ensuring that every piece of information you entrust to us is handled with full responsibility and transparency.

Last updated: 1 January 2026
256-bit SSL Encryption
All data transmitted securely
No Data Sales
Your information is never sold to any party
Full User Control
You have the right to access and delete your data

How jom98 Protect Your Data

Six core data protection measures we implement to ensure every jom98 player's privacy is always safeguarded.

Banking-Grade Encryption

All data transmitted between your device and jom98 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking and financial institutions worldwide. Your information cannot be intercepted by unauthorised parties.

Secure Data Storage

Your personal data is stored on servers protected by multiple security layers, including firewalls, intrusion detection systems, and strict access controls. Only authorised staff may access player data, and every access is logged for audit purposes.

No Sale of Data to Third Parties

Jom98 has never and will never sell, rent, or share your personal data with advertisers, data brokers, or any third-party commercial entities for marketing purposes. Your data belongs to you, and we respect the trust you place in us.

Full Player Control

You have the full right to access, amend, download, or request deletion of your personal data held by jom98. Data rights requests can be submitted to our support team and will be processed within the timeframe prescribed by applicable law.

Privacy Law Compliance

Jom98 operates in compliance with applicable data protection laws. Our privacy policy is reviewed periodically by our legal team to ensure it remains aligned with the latest legislative developments and industry best practices.

Flexible Communication Preferences

You can manage your communication preferences at any time through your jom98 account settings. Choose whether to receive or opt out of promotional notifications, update emails, and platform alerts according to your own preferences.

This Privacy Policy explains how jom98 manages your personal data. By using the jom98 platform, you agree to the data collection and usage practices described in this document. Please read it carefully and contact us if you have any questions.

01 Introduction and Scope of This Policy

Jom98 ("we", "Platform", or "jom98") cares about the privacy of every player who uses our services at jom98.app and the jom98 mobile app. This Privacy Policy explains in detail how we collect, use, disclose, store, and protect your personal information.

This policy applies to all individuals who access or use the jom98 platform, including registered players, website visitors, and anyone who interacts with our services in any capacity. It should be read together with Terms and Conditions jom98, which constitutes a binding agreement between you and our platform.

We review and update this Privacy Policy from time to time to ensure it reflects our current practices and complies with applicable legal requirements. The date of the most recent update will always be displayed at the top of this document.

02 Personal Data We Collect

Jom98 collects various types of personal data from players depending on how you interact with our platform. The following are the main categories of data we collect:

Data Category Example Information How It Is Collected
Identity Information Full name, identification card number, date of birth, gender Registration form, KYC verification
Contact Information Email address, phone number, residential address Account registration, user profile
Financial Information Bank account number, transaction records, deposit and withdrawal history Payment processing
Usage Data Game history, betting patterns, login activity The platform system automatically
Technical Data IP address, device type, web browser, operating system Cookies and tracking technologies
KYC Documents Copies of identity card, passport, utility bills Identity verification process

We only collect data that is strictly necessary for legitimate purposes and do not collect sensitive personal information such as medical data or religious beliefs unless required by law.

03 Purposes for Using Your Personal Data

Jom98 uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

  • Account management: Create, verify, and manage your player account, including the required identity verification (KYC) process.
  • Transaction processing: Process deposits, withdrawals, and all financial transactions securely and accurately.
  • Platform security: Identify and prevent fraud, money laundering, multi-account use, and any other unlawful activity.
  • Regulatory compliance: Fulfill our legal obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
  • Customer support: Provide support and resolve any inquiries or complaints you submit to our team.
  • Service improvement: Analyze usage patterns to improve the user experience, platform performance, and game offerings.
  • Marketing communications: Send information about promotions, bonuses, and new offers (only with your consent and subject to your communication preferences).

Jom98 will not use your data for purposes not stated in this policy without first obtaining your consent. All data processing is carried out on a valid legal basis.

04 Data Sharing and Disclosure

Jom98 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, we may share your personal data in the following limited and controlled circumstances:

  • Service providers: Companies that help us operate the platform, including payment service providers, KYC systems, and technical infrastructure. All such third parties are bound by strict confidentiality agreements and may only use your data for the purposes of services provided to jom98.
  • Legal obligation: Where required by law, court order, or instruction from a legitimate regulatory authority, we may need to disclose certain information to government agencies or law enforcement bodies.
  • Fraud prevention: In cases where we believe fraud or illegal activity has occurred, we reserve the right to share necessary information with the relevant authorities for investigation purposes.
  • Business transfer: If jom98 is involved in any corporate restructuring, merger, or acquisition, user data may be transferred as part of the business assets, subject to equivalent privacy protections.

In all data sharing situations described above, jom98 ensures that appropriate safeguards are in place and that disclosure is limited strictly to information genuinely required for the stated purpose.

05 Cookies and Tracking Technologies

Jom98 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as the platform will not function properly without them.
  • Performance Cookies: Collect information about how you use our platform, including pages visited and time spent. This data is used to improve platform performance.
  • Functional Cookies: Remember your preferences and settings, such as preferred language and display settings, to provide a more personalized experience.
  • Analytics Cookies: Help us understand overall platform usage patterns for planning and continuous improvement purposes.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the jom98 platform.

06 Data Retention Period

Jom98 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law.

  • Active account data: Retained for the duration your account remains active on jom98, plus any additional period required by law.
  • Financial transaction records: Retained for a minimum of seven (7) years from the transaction date in line with financial and tax legal requirements.
  • KYC documents: Retained for a minimum of five (5) years after account termination or the period stipulated by the relevant regulatory body.
  • Security activity log: Retained for a minimum of two (2) years for investigation and security audit purposes.
  • Marketing data: Deleted or anonymised when you withdraw consent or request data removal.

Once the required retention period has expired, your personal data will be securely deleted or anonymised in accordance with our established data management procedures.

07 Your Rights Regarding Personal Data

As a jom98 player, you have the following rights regarding your personal data that we hold:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Request the correction of inaccurate or incomplete data via your profile settings or customer support.

Right to Erasure

Request the deletion of your personal data under certain circumstances, subject to our legal obligations.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

Receive your data in a machine-readable format for transfer to another service provider.

Right to Restriction of Processing

Request that we restrict the processing of your data in certain situations while a review or dispute is in progress.

To exercise any of the above rights, please contact the jom98 customer support team via live chat on the platform. We will process your request within 30 business days. Identity verification may be required before we process any data-related requests.

08 Data Security and Protection Measures

Jom98 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, misuse, loss, destruction, or accidental disclosure.

Key security measures we implement include:

  • End-to-end encryption: All data communications between the platform and users are protected by the latest SSL/TLS encryption protocols.
  • Two-factor authentication (2FA): An additional security layer to protect your account from unauthorized access.
  • 24/7 Monitoring: A continuous security monitoring system to detect and respond to any threats or suspicious activity in real time.
  • Regular security audits: Independent security assessments are conducted periodically by external cybersecurity experts to ensure our systems remain robust.
  • Internal access control: Access to player personal data by jom98 staff is restricted under the principle of least privilege, and every access is logged for accountability purposes.
  • Secure backups: Data is backed up regularly and stored at a secure, separate location to ensure recovery in the event of a system failure.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

09 Amendments to This Privacy Policy

Jom98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or developments in the services we offer.

When significant amendments occur, we will notify you via:

  • In-platform notification on jom98 upon your next login.
  • A notification email to your registered email address (for highly significant amendments).
  • Update the "Last Updated" date at the top of this document.

Your continued use of the jom98 platform after the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amendments, please discontinue use of the platform and contact us to close your account.

10 Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, our team is ready to assist you.

You can reach us through the following channels:

  • Live Chat: The fastest way to get a response is through the live chat function available on the jom98 platform at all times.
  • Support email: [email protected] – for written enquiries requiring documentation or further reference.
  • FAQ page: Review FAQ page us for answers to frequently asked questions about privacy and data security.

For requests relating to personal data rights, please clearly state the type of request and provide the necessary identity verification information so we can process your request more quickly and accurately.

We are committed to responding to all privacy-related inquiries within seven (7) business days. For more complex data rights requests, processing may take up to 30 business days.

Questions About Privacy jom98

Absolutely not. jom98 has never and will never sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data is only shared with service providers who help us operate the platform, and they are bound by strict confidentiality agreements.

You may submit a data deletion request via the jom98 platform live chat or through our support email. Please note that certain data may need to be retained for a specified period to fulfil legal obligations — such as financial transaction records — even after your account has been closed. We will inform you of which data can and cannot be deleted, along with the reasons.

KYC (Know Your Customer) is an identity verification process legally required of all financial and online betting platforms. jom98 requires KYC to protect your account security, prevent identity fraud, comply with anti-money laundering (AML) legal requirements, and ensure that players using the platform are genuinely eligible individuals. All KYC documents you submit are stored securely using encryption and are accessible only by authorised staff.

Yes, you have the right to request access to the personal data we hold about you. Contact our support team via live chat or email and state your data access request. Identity verification will be required before we process the request. We will provide a copy of your data in a readable format within 30 business days from the date the request is received.

When you close your jom98 account, we will delete personal data that is no longer required. However, certain data will be retained for specified periods as required by law — for example, financial transaction records are kept for seven years and KYC documents are kept for five years after account closure. These are mandatory compliance requirements that cannot be waived. Once those periods expire, all data will be permanently deleted.

Your Data Is Safe, Your Game Greater Peace of Mind

Play with confidence at jom98 — the online betting platform that puts the safety and privacy of every Malaysian player first. Register now and experience the difference.

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